Refund & Cancellation Policy

1. Milestone-Based Refund Policy

Since all payments on the platform are milestone-based, refunds are processed per milestone rather than for the entire project amount. This ensures fairness to both Clients and Service Providers.

2. Eligible Refund Scenarios

Non-Delivery: If a Service Provider fails to deliver the agreed milestone deliverables within the specified timeline, the Client may request a full refund for that milestone.

Quality Dispute: If deliverables do not meet the agreed specifications documented in the service agreement, the Client may raise a dispute. Upon investigation, a partial or full refund may be issued.

Duplicate Payment: Any duplicate or erroneous payment will be refunded in full within 5-7 business days.

3. Non-Refundable Scenarios

Refunds are not applicable for: milestones already approved by the Client, platform service fees, payments where deliverables have been accepted and acknowledged, or disputes raised after 15 days of milestone delivery.

4. Refund Process

To request a refund: raise a dispute through the Platform dashboard, provide documentation supporting your claim (screenshots, communication records, etc.), our team will review and respond within 3 business days, and approved refunds are processed within 5-7 business days to the original payment method.

5. Project Cancellation

Clients may cancel a project at any time. Payments for completed and approved milestones are non-refundable. Payments for unstarted milestones will be refunded in full. Payments for in-progress milestones will be evaluated on a case-by-case basis.

6. Registered Office

3rd Floor, MR1, AltF JMD Empire Square, MG Road, Sector 28, Gurugram – 122002, Haryana, India

7. Contact for Refund Queries

Email: support@rishijagariyafinserv.com · Phone: +91 84830 97500

Response time: Within 24-48 hours on business days.